Cancellation and Refund

RRH OVERSEAS PRIVATE LIMITED, a private limited company registered under the Companies Act 2013, values transparency and fairness in all business transactions, including cancellations and refunds. This policy outlines our approach to managing cancellations and refund requests for our products and services, ensuring our users understand the processes and conditions associated with these requests.

Definitions

“RRH OVERSEAS PRIVATE LIMITED” or “RRH”: Refers to the company, acting as both a data controller and data processor.

“You” or “User”: Refers to any individual or entity accessing our services, submitting information, or engaging with our website or other business activities.

General Policy

• Commitment to Transparency: We strive to provide clear information on our products and services to minimize the need for cancellations or refunds. However, we recognize that situations may arise requiring such measures.
• Applicability: This policy applies to all products and services purchased from RRH OVERSEAS PRIVATE LIMITED, whether through our website or any other authorized sales channels.

Cancellation Policy

1. Product/Service Cancellations

• Users may request a cancellation of their order or service before it enters the final processing or shipping stage.
• Once an order has been processed or shipped, cancellations are no longer possible.

2. How to Request a Cancellation

• Users must submit a formal cancellation request via email to our customer support team. Please include the order number, date of purchase, and a brief explanation for the cancellation.
• Cancellation requests will be reviewed and confirmed by our support team, typically within 3–5 business days.

3. Cancellation Fees

• Depending on the timing and nature of the cancellation, a nominal fee may be charged to cover administrative costs.
• Any fees associated with third-party service providers (e.g., transaction fees, service setup costs) may also be deducted from the refundable amount.

4. Situations Not Eligible for Cancellation

• Orders that have already been dispatched for delivery.
• Customized or personalized products created specifically for the user.
• Services already rendered or products used or damaged by the user.

Refund Policy

1. Conditions for Refunds:

• Refunds are issued only if the user’s refund request meets our eligibility criteria.
• The refund process will begin after a thorough review of the cancellation request, ensuring all conditions outlined in this policy are met.

2. Refund Eligibility:

• For Products: Refunds are provided if the product is returned in its original condition, unopened, and undamaged within a specified return window (typically 7–14 days from delivery).
• For Services: Refunds for services may be considered only if the service has not commenced or if there is a proven failure in delivering the agreed-upon service.

3. How Refunds Are Processed:

• Refunds are credited to the original payment method used at the time of purchase. Users should allow 7–14 business days for the refund to reflect in their account, depending on their bank or payment provider.
• In cases of cash-on-delivery payments, refunds will be issued via bank transfer or another suitable method, as agreed upon by both parties.

4. Deductions and Non-Refundable Items:

• Any costs related to return shipping, handling, or third-party transaction fees may be deducted from the refundable amount.
• Customized, perishable, or clearance items are non-refundable.

Exceptions and Special Considerations

1. Defective or Damaged Goods

• If a user receives a defective or damaged product, they must notify our support team within 48 hours of delivery, providing photographic evidence of the defect or damage.
• In such cases, RRH OVERSEAS PRIVATE LIMITED may offer a replacement or a full refund, depending on the user’s preference and product availability.

2. Service Interruptions

• If there are disruptions or issues in the provision of a service that are within our control, users may be eligible for a partial or full refund.
• Refund eligibility will be determined based on the severity of the issue and its impact on the user.

User Obligations

1. Timely Communication: Users are expected to initiate cancellation or refund requests promptly to avoid unnecessary delays or complications.

2. Providing Accurate Information: When submitting a request, users must provide all necessary details, including proof of purchase, order number, and any relevant documentation.

Company’s Rights and Responsibilities

1. Right to Refuse Refunds

RRH OVERSEAS PRIVATE LIMITED reserves the right to refuse refunds if the user’s request does not comply with this policy.

2. Policy Amendments

We reserve the right to modify this policy at any time. Any changes will be reflected on our website, and it is the user’s responsibility to review the policy periodically.

3. Dispute Resolution

In case of any disputes related to cancellations or refunds, the matter will be resolved through amicable discussions. If a resolution cannot be reached, the case will be subject to the laws governing the jurisdiction in which RRH OVERSEAS PRIVATE LIMITED operates.